Sub-Zero
Sub-Zero builds refrigeration and nothing else. In 75 percent humidity that narrow focus is exactly where the failures concentrate.
Manufacturers we repair
Wolf
Wolf builds cooking equipment only. The failures we see are ignition, thermostat drift and boards cooked by heat and by grid events.
Thermador
Thermador is the broadest line we service — cooking, columns, dishwashers and ventilation — so the regional stressors all land somewhere in it.
Bosch
Bosch dishwashers dry by condensation rather than with a heater, which is why a humid Florida kitchen changes how they behave at the end of a cycle.
Miele
A Miele kitchen is usually four or five Miele appliances. The parts, the documentation and the service intervals are shared, and so is the visit.
Viking
Viking is the brand most likely to be outdoors here, which puts salt air, rain and a summer heat load at the top of the fault list.
Naming a manufacturer here identifies the appliances we repair and nothing else. See the affiliation notice at the top of this page. All six brands · browse by equipment instead.
Storm sequence
A named storm damages appliances in three separate acts.
Hurricane Matthew knocked out power for nearly 250,000 metro customers in October 2016. Hurricane Irma produced the worst Jacksonville flooding in nearly a century in September 2017. Hurricane Helene took 113,000 JEA customers off the grid in September 2024. The repair calls that follow each one arrive in a predictable order, and most of the expensive ones were avoidable in act one.
Read the full guide: Hurricane outages: the damage comes back with the power
- before
Before the storm: an hour of work, not a day
Clean the condenser on every built-in refrigerator and ice machine in the house. Check gasket compression at four points on each door. Turn the refrigerator and freezer down a step or two so there is thermal margin banked before anything happens. Photograph the model and serial plate on each appliance while the lights are on — that plate is inside a door or behind a grille and it is unreadable by torchlight in a hot kitchen.
- during
During the outage: disconnect once it has already failed
Keep refrigeration doors shut. A well-sealed built-in holds temperature for hours without help. Then, once the power is genuinely out, open the breakers for the refrigeration, the range or wall oven, and the ice machine, or unplug what you can reach. Nothing in a dark house needs to be connected, and everything connected is exposed when the grid returns.
- after
After restoration: wait twenty minutes, then watch
Let the street run for about twenty minutes before you restore anything — early restoration is unstable and it is common to see it drop again. Bring appliances back one at a time. Give refrigeration several hours to pull down before judging it. If a unit hums and cuts out, will not boot, or lights its interface without responding, stop cycling it and have it looked at; repeated restart attempts damage a compressor that is already struggling.
Where we work
Northeast Florida, one area at a time
A built-in appliance is fitted into a hole someone else cut, wired to whatever circuit was there, and often plumbed as an afterthought. The house decides all three, and the houses here are not alike: a kitchen in Riverside, Avondale, Ortega, San Marco was laid out long before built-in appliances existed, while a Southside or St. Johns County kitchen was drawn around them. Add the ocean on one edge of the map and the restoration order after a storm on the other, and the same complaint means different things at different addresses. Roughly a 40-mile working radius from the Jacksonville core.
Jacksonville
We check first: When the kitchen was built
One city, a housing stock a century apart. Where you live in Jacksonville decides whether the fault is the appliance or the cabinet it was fitted into.
Ponte Vedra Beach and Nocatee
We check first: Whether the suite was installed together
Two kinds of house in one service area: recent Nocatee construction full of built-ins, and Ponte Vedra addresses with outdoor kitchens facing the Atlantic.
St. Augustine and St. Johns
We check first: Which half of the county the address is in
A county split between recent inland construction and an oceanfront old town. The two halves need different parts, different access plans and different visits.
Orange Park and Fleming Island
We check first: Where the appliance actually lives
Clay County sits on the far side of the metro grid, with deep garages and older river housing. Outages and heat load account for most of what we are called to.
The Jacksonville Beaches
We check first: Fasteners, hinges and door square
Three beach towns with one shared problem: chloride in the air attacking condensers, hinges and stainless, in houses that are often shut up for weeks at a time.
Every service area · the seasonal guides behind these patterns
Customer feedback
What customers said afterwards
Rated 4.5 out of 5 across 18 customer reviews. Each one below is a single visit, described by the person who paid for it.
Three of them, picked without a thumb on the scale.
After the August outage the column came back on but never pulled down past the mid forties. He found the compressor start components cooked by the restoration surge and swapped the whole relay pack. It holds temperature again.
Halcyon B.2025-09-08
The door had begun slamming down rather than holding wherever I let go. He replaced the counterbalance springs and the cables that had frayed at the pulley. It holds at any angle now and closes quietly.
Oriana S.2026-01-14
Our oven fan had turned into a howl loud enough to hear from the porch. The motor bearing had rusted through, which he put down to steam finding its way past a tired door seal. He changed the motor and the seal.
Barrett L.2026-03-27
How a job runs
$129 diagnostic
$129 flat diagnostic fee, credited toward the repair when you approve the work.
Written estimate
You get a written estimate before any part is ordered or any labor begins. Nothing proceeds without your approval.
Warranty
90 days on labor and 365 days on parts. Genuine OEM parts only.
EPA Section 608 certified technicians
Required by federal law to open a sealed refrigeration system and handle refrigerant. Every sealed-system job we take is run by a 608-certified technician.
Northeast Florida Appliance Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by any of the manufacturers named on this site. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.